Why Third Party IT Maintenance is Right For You

Many IT teams are under pressure to find ways to cut costs while meeting the demands of the business.
For IT departments one of the easiest areas but not necessarily the best place to cut costs is the maintenance contracts. Depending on your company size and industry, studies indicate that up to 70% of your IT budget is earmarked for by maintenance and support making it a large target for budget cuts.

What most companies in this predicament don't know is that there is another option. Instead of cutting out maintenance and support contracts and leaving your business exposed, you may want to look at third party options. Third party maintenance companies such as MSDI, offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them.

Cost Savings

There are a variety of reasons as to why ongoing maintenance can be so expensive. For one, when a company makes an IT purchase from an original equipment manufacturer (OEM) the system typically comes standard with three years of maintenance and support.

What happens at the end of three years? You have one of two options to choose from:

What a lot of companies don’t know is that there is actually a third option:

With the first two options the ball is in the court of the OEM, they can either charge you an astronomical amount of money to maintain your system, or present you with a new system that is just as expensive. This now puts you in a situation that might not be financially feasible leaving you to take the risk of just letting the maintenance contract expire, and crossing your fingers that nothing goes wrong. What a lot of companies are not aware of is that they actually have another option, third party maintenance. Third party maintenance companies charge customers what they deserve to be charged to support and maintain their systems. Through the use of expert level engineers, MSDI provides companies with maintenance and support at service levels equal to the OEM, if not improving them, while saving the customers up to 70% from the manufacturers costly and sales oriented fee. If you are in this scenario, or it may be coming soon, call MSDI now to learn more about third party maintenance.

Another factor in maintenance accounting for a large portion of IT spend is having multiple contracts from multiple OEMs. Due to the fact that an EMC engineer is not certified to maintain your HP equipment and vice-versa, you find yourself paying and managing two or more maintenance contracts in almost every scenario; not only can this be costly, but it can also be time consuming. By partnering with a third party maintenance company, such as MSDI, you are able to reduce the number of contracts allowing for a reduction in cost and time management.

Flexibility

Paying for only what you need is what we offer with our customizable maintenance contracts. With most OEMs, and even other third party maintenance companies, you have to pick a base contract that might not fit your needs, leaving you with costly fees to add on SLAs or upgrade certain items to get what you need.

At MSDI we don’t have a "premium, critical and mission critical" or a "bronze, silver and gold" package you are forced to pick from. With our truly customizable contracts you simply select the things you want and we build the contract to fit your needs. Our interactive maintenance contract builder (on the right) allows you to choose from multiple coverage hour options, response times, training and more.

Low risk/High efficiency

Taking your contract to a third party vendor can feel a bit risky and stressful, but you can rest assured that you will receive equal, if not better service from a third party vendor. At MSDI our engineers are required to take the same tests and achieve the same certifications that the OEM engineers are required to have. Our engineers have expert level certifications that only hundreds of people in the world hold. MSDI supports Fortune 500 companies and small business with the same service. Your systems will be safe and secure with MSDI supporting them.